Customer success manager (farmer)

1884609898

COP $4 a $4,5 millones

Colombia Cali

Publicado 19 Oct 2020

Sistemas y Tecnología / Otras

1 Vacante

Administración de empresas / Otras

CAFETO SOFTWARE SAS
Sector de la vacante:
Tecnología

Descripción general

Customer Success Manager (CSM) works with our customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and on-boarding new users after purchase. CSM will have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviors to the sales, marketing and product teams. The CSM forms a direct relationship with customers and provides them with timely value propositions. This helps customers grow while simultaneously strengthening their relationship with the business. CSM manages the clients that have already signed contract with the company. The CSM is a mentor for our customers.

Requirements:

• Knowledge of customer service practices & 4+ years of experience & demonstrated success in similar role
• Experience in working with complex, multi-divisional, multi-geographical customers
• Passion for technology, understanding & ability to confidently discuss clients requirements for technological functions & roles
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Driven, self motivated, enthusiastic and with 'can do' attitude
• Strong analytical skills, with ability to translate data into insights
• Highly developed communication skills including written & spoken English

Responsibilities:
• Advocate for the company.
• On-board new customers.
• Follow up on renewals.
• Encourage up-sells and cross-sells.
• Build relationships between customers and the support team (Business Unit).
• Be the voice of the customer.

https://adr.to/ivdhq

Datos complementarios

1884609898

Profesional Senior

Universitaria

Internet

4 años de experiencia

Contrato Indefinido

1884609898

Últimas ofertas publicadas

Interworld Freight Ltda
Interworld Freight Ltda
Menos de $1 millón
SMI INGENIERÍA
SMI INGENIERÍA
$3 a $3,5 millones